Locally
Our advice and support services offer one-to-one, personalised help with housing issues and homelessness.
Online
On our website, find expert information about everything from reclaiming your deposit to applying as homeless, or speak to an adviser over webchat.
Over the phone
Our free emergency helpline is open 365 days a year to answer calls from anyone struggling with a housing issue or homelessness.
Legal
Our solicitors provide free legal advice and attend court to help people who’ve lost their homes or are facing eviction.Our emergency helpline
Opening times: Monday to Friday, 8am - 8pm | Weekends and bank holidays, 9am - 5pm.
are homeless
have nowhere to stay tonight
are worried about losing your home in the next two months
are at risk of harm or abuse
Our helpline only gives advice on English housing law. Try Shelter Scotland or Shelter Cymru if you need advice for these areas.
our helpline is free
it is useful to have documents ready before you call, like your tenancy agreement or relevant letters or messages
You only pay your normal call charges.
Keep trying if you can't get through. We're busy but we're here to help.
Relay UK helps deaf, speech impaired and hearing people talk over the phone using the relay service. You can connect with a smartphone, tablet or computer.
